Roselle Water & Sewer Basics: Setup, Bills & Permits

Buying in Roselle or getting ready to sell? One of the first to‑dos is setting up water and sewer service the right way. You want clear steps, accurate rates, and a quick path to permits if any work is needed. This guide gives you the essentials, plus links and phone numbers, so you can move with confidence. Let’s dive in.

Start, transfer, or stop service

If you are moving in or out, the Village Finance Department handles water and sewer accounts. Submit the Water/Sewer application with a government ID and give at least 24 hours’ notice for start or stop requests. Final readings are not done on weekends. You can start online using the Village’s Service Request to start or stop water service or visit Village Hall at 31 S. Prospect St.

Renters may be asked to upload a lease when applying online. For an overview of what to expect, see the Village’s page on Establishing or Discontinuing Service. For questions, call Finance at 630-980-2000.

How Roselle bills you

Roselle bills monthly. Due date is the 6th of each month. Delinquent balances incur a 1.5% penalty plus a $5 monthly administrative fee. For payment options and account help, use the Village’s Utility Billing page.

You can pay in person, by mail, via a 24‑hour drop box at Village Hall, online through the Citizen Self Service portal, or by enrolling in Auto Debit. E‑bill delivery is available. If you use bank bill‑pay, follow the account number format shown on the Utility Billing page.

2025 water and sewer rates

Roselle’s bill includes three parts: water usage, a sewer user charge, and a Capital Improvement Surcharge that funds system projects. Current rates apply to bills issued after January 16, 2025. See the Village’s Water & Sewer Rates for full details.

• Water: $9.75 per 1,000 gallons
• Sewer (DuPage portion of Roselle): $7.37 per 1,000 gallons
• Sewer (Cook portion of Roselle): $3.68 per 1,000 gallons
• Capital Improvement Surcharge: $8.00 per 1,000 gallons

For quick estimates, that totals about $25.12 per 1,000 gallons in the DuPage area of Roselle and about $21.43 per 1,000 gallons in the Cook area of Roselle.

How sewer charges are measured

Roselle bases sewer charges on your metered water consumption. Your bill shows prior and current meter readings, billing days, average daily use, and billed gallons to help you spot issues. For meter program details and usage tools, see the Village’s Water Meter Reading page.

Avoid surprises on your bill

If your bill jumps unexpectedly, compare your printed readings and average daily use. If you have a smart meter, the Village’s EyeOnWater program can help you track usage and detect leaks. Document any plumbing repairs and call Finance at 630-980-2000 to ask about usage reviews or leak adjustment guidance. Learn more on the Water Meter Reading page.

Permits and new connections

Making a physical connection to the Village water or sanitary sewer requires permits and a licensed contractor. Plan for 3 to 5 working days for permit processing after you submit. Review tap‑on, meter, and inspection fees, and check whether a parcel is subject to a recapture ordinance on the Village’s Water & Sewer Connections page.

The Community Development Building Division coordinates permit intake, reviews, inspections, and contractor registration. The Village is moving to an online Cloudpermit portal for applications, inspections, and payments. Contractor registration, insurance, and bonding are required before permits are issued. Start with the Building Permits page for current procedures.

For work in the public right of way, a Village Utility Permit is required. Call JULIE at 811 at least 48 hours before any digging. The Village provides utility atlas information upon request for permitted right‑of‑way work. See Building Permits for guidance.

Private wells and septic systems

Some properties outside service areas may use private wells or septic systems. In those cases, permits and reviews run through county health departments. In DuPage County, see the Health Department’s permit applications and forms. In Cook County, see the Department of Public Health’s page on private sewage disposal systems. If you are buying or selling, ask about approvals or feasibility letters as part of your due diligence.

Tips for buyers and sellers

• Ask for recent utility statements during contract and confirm how the final reading will be scheduled.
• Verify whether any recapture fees or connection obligations are recorded against the property. Check closing documents and the Village’s Water & Sewer Connections page.
• For plumbing or sewer repairs, hire a contractor registered with Roselle and pull permits. Start with Building Permits.
• Call 811 before any excavation, including landscaping.

Key Roselle contacts

• Finance and Utility Billing: 630-980-2000. See Utility Billing.
• Public Works: 630-980-2020.
• Community Development Building Division: 630-671-2821. See Building Permits.
• Village Hall address for in‑person utility help: 31 S. Prospect St., Roselle, IL.

If you are planning a move in Roselle or across the western suburbs, you deserve a smooth handoff on utilities and an expert plan for presenting your home. For design‑forward staging, local guidance, and a stress‑reduced sale or purchase, reach out to Nancy Winchester.

FAQs

How do I start water and sewer service in Roselle?

• Submit the application with a government ID and give at least 24 hours’ notice using the Village’s start or stop service request, or visit Village Hall; final readings are not done on weekends.

When are Roselle utility bills due and how can I pay?

• Bills are due on the 6th each month; pay in person, by mail, drop box, online portal, or Auto Debit, as outlined on Utility Billing.

What are the current Roselle water and sewer rates?

• Effective for bills issued after January 16, 2025, see per‑1,000‑gallon rates and the Capital Improvement Surcharge on Water & Sewer Rates.

How does Roselle calculate sewer charges?

• Sewer charges are based on your metered water use; your bill shows readings and averages to help you verify usage, and tools are explained on Water Meter Reading.

What if my water bill suddenly spikes?

• Compare readings on your bill, check for leaks, use EyeOnWater if available, document repairs, and call Finance at 630-980-2000 for a usage review; see Water Meter Reading.

Do I need a permit to connect to Village water or sewer?

• Yes, a permit and a licensed contractor are required; allow 3 to 5 working days and review tap‑on, meter, inspection, and any recapture fees on Water & Sewer Connections.

Who handles permits for private wells or septic systems near Roselle?

• County health departments handle these: DuPage County’s permit applications and forms and Cook County’s private sewage disposal page.